I had a visit with a specialist today. I was excited because the reason I was going needed tending to. Friends and coworkers had recommended this office and seemed to be pleased with the service they received. I guess I went to the alternate universe office.
You walk in and no one greets you, says hello or even asks what you want. Approximately 10 minutes later it was time to be acknowledged...still no hello just "do you have your paperwork?" My appointment time came and went. And went. Well, it just left the building.
Over an hour later I was escorted back by the triage nurse. She did ask my symptoms, stuffed a paper thermometer into my mouth before I could reply and started to take my blood pressure. I told her through the thermometer that the cuff would not work because of the size of my arm but the idiot insisted it would. I said that it would be too tight and give a false reading. She proceeded with it anyway. The cuff grew tighter and tighter and tighter, cutting off circulation and creating an intense pain in my arm. I told her it was doing that and she said it was ok. It grew tighter then finally started letting off. I've had my blood pressure taken many time and I know what it sounds like when the machine is done. The machine was done. I shook my arm and the bitch told me that I screwed it up. She became very short with me from that point on.
Flash forward to the end of the appointment. I'm setting up a followup visit and they put the paperwork in front of me and this bitch had written on it that "patient refused to have blood pressure taken." I grabbed someone and pointed out that was not what had happened. I explained what happened. They didn't seem too concerned.
My point? If you are a medical "professional" and a patient tells you something you should listen. You do not know everything. You are not a god because you have some kind of degree. In fact, when a patient tells you something and you summarily dismiss it you show a lack of training, education and intelligence (not mention a total lack of human decency). Your books will not tell you everything you need to know. Much of what you need to know comes from paying attention.
A comment will be sent to the office stating the above. The nurse needs further training or else she needs a different career.
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